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NHTSA FEDERAL EVIDENCE AUDITAudited: 2026-08-24

2020 Ford Explorer Common Problems & Defect Telemetry

Authoritative defect intelligence synthesized from 1190 verified NHTSA owner complaints, 33 federal safety recalls, and interquartile failure mileage telemetry.

Data Grade: HIGH•203 Odometer Verified EntriesMethodology
Executive AI Defect Summary

The 2020 Ford Explorer receives a 3.5/10 MazicBay Reliability Index based on 1190 verified NHTSA federal complaints and 33 safety recalls. The primary reported failure mode is Transmission Hesitation, Hard Shifting & Slipping Reports with a median failure point at 44,000 miles (IQR: 6,700 – 72,000 mi). Out-of-warranty repairs benchmark at $1,400 – $3,800 .

Ford Explorer PlatformFord Explorer Series
DLC Port: Lower steering column dash trim

*Representative vehicle platform imagery. Body styling varies across generations.

MazicBay Reliability Index
3.5 / 10

59.5 complaints / 10k sold

NHTSA Owner Complaints
1,190

Verified US federal records

Safety Severity Grade
Critical Risk

Crash, fire & stall audit

Federal Safety Recalls
33

33 Active / Free Remedies

Switch Explorer Model Year (2014–2025)
Defect Clustering

Top Reported Problem Clusters (7)

Ranked by NHTSA Complaint Frequency
#1 TRANSMISSION & DRIVETRAINCritical Severity89% Match Confidence

Transmission Hesitation, Hard Shifting & Slipping Reports

537
Federal Complaints
Failure Mileage (Median):44,000 milesIQR: 6,700 – 72,000 mi
Estimated Repair Cost:$1,400 – $3,800 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Hard gear shifts / delayed engagement into Drive/Reverse
  • Transmission shudder / jerking under acceleration
  • Transmission slipping between gears
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11758053 • Filed: 08/19/2026

“The contact owns a 2020 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 23V675000 (Power Train), 25V093000 (Seat Belts), 26V402000 (Power Train), and 26V451000 (Seats) and would like to be removed from the recall distribution list. The local dealer ...”

ODI #11757613 • Filed: 08/18/2026

“my car was banging into gear when downshifting. I took to the ford dealer and they told me it was TSB 20-2337 a known issue. My warranty had just expired and I had to pay out of pocket for the damages. If this is a known issue, it should be covered by ford not an out of pocket...”

ODI #11757409 • Filed: 08/17/2026

“The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the vehicle, and while the accelerator pedal was depressed, the vehicle failed to accelerate as needed. No warning lights were...”

#2 ELECTRICAL SYSTEM & BATTERYCritical Severity82% Match Confidence

Electrical Parasitic Drain, Infotainment & Harness Reports

287
Federal Complaints
Failure Mileage (Median):17,000 milesIQR: 6,200 – 42,000 mi
Estimated Repair Cost:$280 – $850 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Unexplained battery drain after sitting overnight
  • Infotainment display / instrument cluster blackouts
  • Accessory malfunction / alternator fault warnings
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11757115 • Filed: 08/15/2026

“On August 14, 2026, the power liftgate on my 2020 Forde Explorer unexpectedly began closing while I was loading my dog into a kennel in the rear cargo area. I did not press the liftgate close button and no one else activated a liftgate control. My key fob was inside my purse o...”

ODI #11756878 • Filed: 08/14/2026

“Vehicle started hard shifting while driving and noticed hard shifts when slowing down. Vehicle then began to lose power while driving. Display screen has issues at times screen will only display blue or stay in backup camera mode.”

ODI #11754954 • Filed: 08/05/2026

“The contact owns a 2020 Ford Explorer. The contact stated that the vehicle experienced intermittent starting failures, and upon starting the vehicle and shifting into gear, the vehicle shut off. No warning light illuminated. Additionally, the electronic parking brake was unint...”

#3 ENGINE & COOLINGCritical Severity79% Match Confidence

Engine Stalling, Oil Consumption & Cooling Defect Reports

241
Federal Complaints
Failure Mileage (Median):29,000 milesIQR: 7,154 – 66,233 mi
Estimated Repair Cost:$950 – $3,200 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Engine sudden stall / hesitation while driving
  • Abnormal oil burning / consumption
  • Check Engine Light (MIL) flashing
  • Engine overheating / coolant loss
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11753061 • Filed: 07/27/2026

“My wife was driving and the horn started blowing and the rear wiper started ejecting all the wiper fluid. When I showed up to assist, it smelled super hot and I had to pull the fuse and negative lead to make the wiper pump and horn stop. It was towed to a Ford dealer, who foun...”

ODI #11752617 • Filed: 07/24/2026

“I drove to work with no issues, lights or warnings. I parked and worked for 7 hours. Upon leaving and cranking the engine, it immediately showed overheated and went into limp mode. I drove it less than 100Ft, parked and called for a tow. There was no puddles or other indicatio...”

ODI #11750680 • Filed: 07/15/2026

“While operating the vehicle it is jerking like the parking brake is activating or jerking transitioning from first and second gear. Received an alert: The powertrain control system has detected a transmission fluid over temperature condition. The engine continues to operate at...”

#4 BRAKING SYSTEM & ABSCritical Severity76% Match Confidence

Service Brakes, ABS Actuator & Master Cylinder Reports

192
Federal Complaints
Failure Mileage (Median):17,000 milesIQR: 5,100 – 60,000 mi
Estimated Repair Cost:$350 – $1,100 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Spongy or hard brake pedal travel
  • ABS / Brake warning light illuminated
  • Extended stopping distance / pedal vibration
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11754954 • Filed: 08/05/2026

“The contact owns a 2020 Ford Explorer. The contact stated that the vehicle experienced intermittent starting failures, and upon starting the vehicle and shifting into gear, the vehicle shut off. No warning light illuminated. Additionally, the electronic parking brake was unint...”

ODI #11753747 • Filed: 07/30/2026

“I experienced catastrophic brake failure on July 14 2026. Total loss of brakes that led me to narrowly miss several vehicles. The Ford Dealership in Manor TX stated it needed the brake booster replaced and program reset. After researching this is a problem with my VIN that was...”

ODI #11753325 • Filed: 07/28/2026

“The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that while decelerating to approximately 25–30 MPH, the vehicle jerked abnor...”

#5 STEERING & SUSPENSIONCritical Severity68% Match Confidence

Electric Power Steering Assist & Suspension Noise Reports

139
Federal Complaints
Failure Mileage (Median):17,000 milesIQR: 12,000 – 68,000 mi
Estimated Repair Cost:$450 – $1,400 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Sudden loss of electric power steering assist
  • Steering wheel pull or highway wander
  • Clunking / knocking noise over bumps
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11753585 • Filed: 07/29/2026

“I keep feeling a clunk or thump towards the back of the car at random times, towards the back axle. Sometimes it's when i stop and drive forward, other times it happens while I am just driving normally, usually at slow speeds around 5-45mph. I have an extended warranty and the...”

ODI #11752834 • Filed: 07/25/2026

“Back in 2026 I bought a vehicle from Wild West Ford in Guymon ok about three weeks after I bought the vehicle there was a safety recall on it for the rear axle bolt. Ever since the recall was done, I noticed a significant change in my vehicle rear and it shook real bad. basica...”

ODI #11752661 • Filed: 07/24/2026

“The edges of the fabric sunroof cover have come off the tracks, causing the sunroof cover to not roll up properly and block the rear window when open.”

#6 AIRBAGS & SAFETY RESTRAINTSCritical Severity65% Match Confidence

Airbag Occupant Detection & Inflator Defect Reports

49
Federal Complaints
Failure Mileage (Median):21,250 milesIQR: 11,683 – 43,437 mi
Estimated Repair Cost:$400 – $1,200 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • SRS Airbag warning lamp illuminated
  • Passenger occupant classification sensor failure
  • Seat belt retractor lockup
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11758053 • Filed: 08/19/2026

“The contact owns a 2020 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 23V675000 (Power Train), 25V093000 (Seat Belts), 26V402000 (Power Train), and 26V451000 (Seats) and would like to be removed from the recall distribution list. The local dealer ...”

ODI #11753200 • Filed: 07/28/2026

“The dash board has a little split where the air bag is located. The split is in a line of or a crease of the outline of the air bag. I took it to the dealership and they were clueless. They recommended someone to fix it, but since it was closely related to the airbag I can't f...”

ODI #11750070 • Filed: 07/13/2026

“The contact owns a 2020 Ford Explorer. The contact stated that while her son was positioned in the third-row seat, the head restraint unexpectedly slammed down on the tip of his left index finger. As a result, he sustained a severe injury that required immediate medical attent...”

#7 FUEL SYSTEM & INJECTIONMedium Severity65% Match Confidence

Fuel Pump Pressure Loss & Fuel Delivery Defect Reports

9
Federal Complaints
Failure Mileage (Median):1,720 milesIQR: 1,720 – 1,720 mi
Estimated Repair Cost:$650 – $1,250 MazicBay Repair Intelligence Model
Recall Status:Out-of-Pocket / TSB RemedyNHTSA Campaign Audit
Reported Defect Symptoms
  • Sudden loss of propulsion power at highway speeds
  • Extended engine cranking / failure to restart
  • Fuel odor near fuel tank / engine bay
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11746795 • Filed: 06/26/2026

“First the fuel pump control module went out and now for the 3rd time the electrical to the fuel pump control module has faulted”

ODI #11738010 • Filed: 05/15/2026

“Cruise in vehicle was set to 58 mph. Vehicle shut off going around a curve and would not restart. At 40mph emergency brake set as car wasn’t running and it was coasting to a stop. I sat on the road barely off the shoulder as car would not restart and would not come out of park...”

ODI #11675837 • Filed: 07/24/2025

“The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was inspected using a scanner and provided an error code for the fuel pump module. The vehic...”

Safety Enforcement

Official NHTSA Safety Recalls (33)

100% Free Dealer Repair
NHTSA Campaign #19V859000Reported: 04/12/2019

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Summary: Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.

Safety Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Manufacturer Remedy: Ford will notify owners, and dealers will install a longer protective sleeve on the liquid fuel line, as necessary, free of charge. Ford issued owners and interim notification on January 29, 2020. Recall began March 23, 2020. A second notice will be sent once parts are available, expected to be late in the first quarter of 2020. A renotification letter was sent on July 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S49.
NHTSA Campaign #20V788000Reported: 17/12/2020

ENGINE

Summary: Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.

Safety Consequence: With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
Manufacturer Remedy: Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall began February 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.
NHTSA Campaign #21V154000Reported: 10/03/2021

SUSPENSION:REAR

Summary: Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.

Safety Consequence: Broken RLCA bolts can cause a loss of steering control, and increase the risk of a crash.
Manufacturer Remedy: Ford will notify owners, and dealers will replace both RLCA bolts, free of charge. The recall began on April 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S11.
NHTSA Campaign #21V735000Reported: 22/09/2021

BACK OVER PREVENTION:SOFTWARE

Summary: Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.

Safety Consequence: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Manufacturer Remedy: Dealers will update the Image Processing Module (IPMB) software, free of charge. Owner notification letters were mailed November 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S44.
NHTSA Campaign #20V549000Reported: 10/09/2020

SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY

Summary: Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. The affected vehicles are equipped with second row center seat belt buckles that may not be properly secured to the seat.

Safety Consequence: Vehicles with seat belt buckles that are not properly secured may fail to restrain an occupant during a crash, increasing the risk of injury.
Manufacturer Remedy: Ford will notify owners, and dealers will replace the second row center seat assembly, free of charge. The recall began November 6, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S50.
NHTSA Campaign #20V693000Reported: 10/11/2020

POWER TRAIN:DRIVELINE:DRIVESHAFT

Summary: Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.

Safety Consequence: Defective drive shafts may fail and cause a loss of connection between the transfer case and rear axle, possibly resulting in a vehicle rollaway when in Park or a loss of drive. Either condition can increase the risk of a crash. The drive shafts can also deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire.
Manufacturer Remedy: Ford will notify owners, and dealers will inspect the drive shaft label inspected and replace it as necessary, free of charge. The recall began December 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S65.
NHTSA Campaign #20V575000Reported: 23/09/2020

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Summary: Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Safety Consequence: Reduced rearward visibility can increase the risk of a crash.
Manufacturer Remedy: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
NHTSA Campaign #20V730000Reported: 24/11/2020

FUEL SYSTEM, GASOLINE:STORAGE

Summary: Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.

Safety Consequence: An incomplete weld securing the inlet check valve to the fuel tank shell could result in a substantial fuel leak during a crash, increasing the risk of fire.
Manufacturer Remedy: Ford will notify owners, and dealers will replace the fuel tank shell, free of charge. The recall began December 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S68.
NHTSA Campaign #20V497000Reported: 21/08/2020

AIR BAGS:CRITICAL FASTENERS

Summary: Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.

Safety Consequence: If the side air bag or seat back fasteners were not properly tightened, the side air bag deployment could be affected, increasing the risk of injury during a crash.
Manufacturer Remedy: Ford will notify owners, and dealers will remove front seat back panels from one or both front seats (VIN-specific) and verify that the fasteners have been properly tightened, free of charge. The recall began September 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S48.
NHTSA Campaign #19V633000Reported: 28/08/2019

SEATS:FRONT ASSEMBLY:RECLINER

Summary: Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."

Safety Consequence: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Manufacturer Remedy: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
NHTSA Campaign #19V687000Reported: 30/09/2019

ELECTRICAL SYSTEM:WIRING

Summary: Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.

Safety Consequence: The A/C pulley may rub through the wiring harness insulation and contact the unfused battery positive wire, resulting in a short circuit, increasing the risk of a fire.
Manufacturer Remedy: Ford will notify owners, and dealers will install a tie strap to the wiring harness at the hand shock tower clip, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S32.
NHTSA Campaign #19V575000Reported: 05/08/2019

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

Summary: Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."

Safety Consequence: Without the cover, the MPR lever may be unintentionally moved, allowing the vehicle to roll away. Being in Factory Mode, the vehicle will not display warnings and/or gear selection on the instrument cluster. Both conditions increase the risk of a crash.
Manufacturer Remedy: Ford will notify owners, and dealers will inspect and, if necessary, install a MPR cover. Dealers will verify the instrument cluster is not in Factory Mode and clear any fault codes, free of charge. The recall began August 23, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C06.
NHTSA Campaign #23V022000Reported: 23/01/2023

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.

Safety Consequence: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Manufacturer Remedy: Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.
NHTSA Campaign #23V069000Reported: 10/02/2023

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.

Safety Consequence: A park system that is damaged may not shift into "PARK," resulting in a vehicle rollaway and increasing the risk of injury or crash.
Manufacturer Remedy: Dealers will inspect the park system for damage and repair as necessary, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S05.
NHTSA Campaign #23V199000Reported: 24/03/2023

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.

Safety Consequence: Without the electronic parking brake applied, the vehicle could rollaway if the driveshaft disconnects. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.
Manufacturer Remedy: Dealers will update the PCM software, free of charge. Owner notification letters were mailed on May 31, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S16.
NHTSA Campaign #23V305000Reported: 28/04/2023

BACK OVER PREVENTION:DISPLAY FUNCTION

Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Safety Consequence: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Manufacturer Remedy: Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.
NHTSA Campaign #23V342000Reported: 12/05/2023

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.

Safety Consequence: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Manufacturer Remedy: Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.
NHTSA Campaign #23V626000Reported: 08/09/2023

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

Safety Consequence: Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
Manufacturer Remedy: Dealers will perform a Battery Energy Control Module (BECM) diagnostic test and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on April 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford Motor Company's number for this recall is 23S53.
NHTSA Campaign #23V675000Reported: 06/10/2023

POWER TRAIN:DRIVELINE:DRIVESHAFT

Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.

Safety Consequence: A disconnected driveshaft can result in a loss of drive power or a vehicle rollaway if the parking brake is not applied. Either of these scenarios can increase the risk of a crash.
Manufacturer Remedy: Dealers will replace the subframe bushing and rear axle bolt. They will also inspect the rear axle cover for damage near the bolt hole location and replace with a new cover if any damage is found. Repairs will be performed free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S55.
NHTSA Campaign #24V188000Reported: 08/03/2024

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Summary: Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Safety Consequence: A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Manufacturer Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19. This recall is an expansion of NHTSA recall numbers 20V-575 and 22V-252.
NHTSA Campaign #24V598000Reported: 10/08/2024

ENGINE

Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.

Safety Consequence: An engine compartment fire increases the risk of injury.
Manufacturer Remedy: Owners are advised to park and shut off the engine as promptly as possible upon hearing unexpected engine noises, or after experiencing an unexpected engine power reduction, or seeing smoke from the engine compartment. Dealers will update the Powertrain Control Module (PCM) software. In addition, dealers will inspect for connecting rod bearing failure and if necessary, replace the engine long block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed August 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S52.
NHTSA Campaign #24V852000Reported: 08/11/2024

EQUIPMENT:OTHER:LABELS

Summary: Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Safety Consequence: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Manufacturer Remedy: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
NHTSA Campaign #25V093000Reported: 14/02/2025

SEAT BELTS

Summary: Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.

Safety Consequence: A loose seat belt or seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.
Manufacturer Remedy: Dealers will inspect seat belt buckle anchor bolts in all seating positions. Additionally, dealers will inspect the seat belt retractor anchor bolt and seat belt anchor bolt at the second-row center seating position, if equipped. If loose anchor bolts are found, the affected seat components will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed on June 5, 2025. Owners may contact Ford customer service at 866-436-7332. Ford's number for this recall is 25S09.
NHTSA Campaign #25V159000Reported: 14/03/2025

BACK OVER PREVENTION:SOFTWARE

Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.

Safety Consequence: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Manufacturer Remedy: Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.
NHTSA Campaign #25V166000Reported: 14/03/2025

POWER TRAIN:DRIVELINE:DRIVESHAFT

Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.

Safety Consequence: A disconnected driveshaft can result in vehicle rollaway when the vehicle is placed in park without the parking brake applied. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.
Manufacturer Remedy: Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S22.
NHTSA Campaign #25V393000Reported: 13/06/2025

SEATS:MID/REAR ASSEMBLY

Summary: Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.

Safety Consequence: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.
Manufacturer Remedy: Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters were mailed August 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.
NHTSA Campaign #25V442000Reported: 27/06/2025

BACK OVER PREVENTION:SOFTWARE

Summary: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

Safety Consequence: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Manufacturer Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
NHTSA Campaign #25V685000Reported: 10/10/2025

EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER

Summary: Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

Safety Consequence: An electrical short circuit can increase the risk of a fire.
Manufacturer Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
NHTSA Campaign #26V117000Reported: 03/03/2026

VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR

Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair vehicles. The windshield wiper motor may fail and prevent the windshield wipers from operating properly.

Safety Consequence: Windshield wipers that fail to operate properly can reduce visibility, increasing the risk of a crash.
Manufacturer Remedy: Dealers will inspect and replace the front wiper motors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed April 2, 2026. Additional letters will be sent once the final remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S14. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 4, 2026.
NHTSA Campaign #26V123000Reported: 03/03/2026

BACK OVER PREVENTION:SOFTWARE

Summary: Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Safety Consequence: An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Manufacturer Remedy: Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.
NHTSA Campaign #26V159000Reported: 17/03/2026

SEAT BELTS

Summary: Ford Motor Company (Ford) is recalling certain 2020-2026 Explorer and Lincoln Aviator vehicles. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.

Safety Consequence: A loose seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.
Manufacturer Remedy: Dealers will inspect the second-row outer seat belt lower anchor bolts and replace or repair them as necessary, free of charge. Owner notification letters were mailed March 30, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C18. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 19, 2026.
NHTSA Campaign #26V402000Reported: 24/06/2026

POWER TRAIN:AUTOMATIC TRANSMISSION

Summary: Ford Motor Company (Ford) is recalling certain 2018-2021 Navigator, Expedition, 2020-2021 Explorer, Lincoln Aviator, and 2021 F-150 vehicles. The transmission park pawl may engage while the vehicle is in motion, resulting in park system damage.

Safety Consequence: Park system damage may result in a vehicle rollaway, increasing the risk of a crash.
Manufacturer Remedy: Dealers will update the powertrain control module software, and inspect and replace any damaged transmission components as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 10, 2026. Additional letters will be sent once the remedy is available, anticipated in April 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S48. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 26, 2026.
NHTSA Campaign #26V451000Reported: 14/07/2026

SEATS:MID/REAR ASSEMBLY

Summary: Ford Motor Company (Ford) is recalling certain 2020-2027 Aviator and 2020-2026 Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.

Safety Consequence: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing the risk of injury.
Manufacturer Remedy: Dealers will inspect and replace the bezel around the switch as necessary, free of charge. Interim letters explaining the safety risk are expected to be mailed July 27, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S52. This recall expands Recall 25V393. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.

Pre-Purchase Inspection Checklist for 2020 Ford Explorer

Before purchasing a used 2020 Ford Explorer, perform the following targeted inspections based on reported federal defect patterns:

1. Cold Start & Idle Diagnostics

Scan the OBD-II port under the dash for pending freeze-frame codes (e.g. P0300 misfires, P0087 fuel rail pressure, P0420 catalytic efficiency).

2. Transmission Shift Quality Audit

Test vehicle at low-speed stop-and-go and highway merges. Check for delayed reverse engagement or gear shift shudder between 2nd and 3rd gears.

3. Federal Recall Completion Check

Verify that all 33 NHTSA safety recall campaigns have been performed by an authorized dealership using the VIN.

4. Electrical & Infotainment Drain Check

Ensure the instrument cluster, center screen, and auxiliary charging ports operate with stable 12.0V–14.4V alternator voltage.

Frequently Answered Questions

Defect & Reliability Q&A: 2020 Ford Explorer

Is the 2020 Ford Explorer a reliable used car?

The 2020 Ford Explorer earns a 3.5/10 MazicBay Reliability Index based on 1190 federal owner reports. Vehicles maintained under factory service schedules exhibit strong longevity past 150,000 miles.

What is the most frequent defect reported on the 2020 Ford Explorer?

The leading complaint category is Transmission Hesitation, Hard Shifting & Slipping Reports, with a median failure point around 44,000 miles (IQR: 6,700 – 72,000 mi).

Are there free recall repairs available for the 2020 Ford Explorer?

Yes, the NHTSA records 33 safety recall campaign(s) for this model year. All safety recalls are performed 100% free of charge by authorized franchise dealerships regardless of vehicle warranty status.