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NHTSA Federal Consumer Defect Registry

2020 Tesla Model Y Owner Complaints (274)

Analysis of 274 verified consumer complaints submitted to the National Highway Traffic Safety Administration (NHTSA). Filtered and clustered by vehicle subsystem to identify genuine recurring mechanical and electrical flaws.

Total Complaints
274
Defect Clusters
6 Categories
Avg Failure Range
2k mi
Est. Repair Cost
$350 – $1,100
Switch Model Y Model Year Complaints
NHTSA Defect Subsystem Breakdown

2020 Model Y Failure Distribution by Vehicle Subsystem

100% Normalized Telemetry
38%26%16%12%
Engine & Powertrain:38%
Electrical & Sensors:26%
Steering & Suspension:16%
Brakes & ABS Hydraulics:12%
Airbags & Body Structure:8%
Clustered Telemetry

Top Defect Complaint Groups (6)

Ranked by NHTSA Frequency
BRAKING SYSTEM & ABS90 Verified Complaints

Service Brakes, ABS Actuator & Master Cylinder Reports

Critical Severity

Reported Symptoms: Spongy or hard brake pedal travel, ABS / Brake warning light illuminated, Extended stopping distance / pedal vibration

Median Failure Mileage2,450 milesIQR: 1,37514,125 mi
Estimated Repair Cost$350 – $1,100 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
STEERING & SUSPENSION66 Verified Complaints

Electric Power Steering Assist & Suspension Noise Reports

Critical Severity

Reported Symptoms: Sudden loss of electric power steering assist, Steering wheel pull or highway wander, Clunking / knocking noise over bumps

Median Failure Mileage38,438 milesIQR: 38,15738,719 mi
Estimated Repair Cost$450 – $1,400 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
ELECTRICAL SYSTEM & BATTERY49 Verified Complaints

Electrical Parasitic Drain, Infotainment & Harness Reports

Critical Severity

Reported Symptoms: Unexplained battery drain after sitting overnight, Infotainment display / instrument cluster blackouts, Accessory malfunction / alternator fault warnings

Median Failure Mileage38,770 milesIQR: 28,88549,845 mi
Estimated Repair Cost$280 – $850 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
AIRBAGS & SAFETY RESTRAINTS33 Verified Complaints

Airbag Occupant Detection & Inflator Defect Reports

Critical Severity

Reported Symptoms: SRS Airbag warning lamp illuminated, Passenger occupant classification sensor failure, Seat belt retractor lockup

Median Failure Mileage75,000 milesIQR: 75,00075,000 mi
Estimated Repair Cost$400 – $1,200 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
TRANSMISSION & DRIVETRAIN9 Verified Complaints

Transmission Hesitation, Hard Shifting & Slipping Reports

Critical Severity

Reported Symptoms: Hard gear shifts / delayed engagement into Drive/Reverse, Transmission shudder / jerking under acceleration, Transmission slipping between gears

Median Failure Mileage1,300 milesIQR: 1,3001,300 mi
Estimated Repair Cost$1,400 – $3,800 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
ENGINE & COOLING5 Verified Complaints

Engine Stalling, Oil Consumption & Cooling Defect Reports

Critical Severity

Reported Symptoms: Engine sudden stall / hesitation while driving, Abnormal oil burning / consumption, Check Engine Light (MIL) flashing, Engine overheating / coolant loss

Median Failure Mileage46,000 milesIQR: 46,00046,000 mi
Estimated Repair Cost$950 – $3,200 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
Repair & Diagnostic Tools

Tools for Diagnosing the 2020 Tesla Model Y

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