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NHTSA Federal Consumer Defect Registry

2015 RAM ProMaster Owner Complaints (60)

Analysis of 60 verified consumer complaints submitted to the National Highway Traffic Safety Administration (NHTSA). Filtered and clustered by vehicle subsystem to identify genuine recurring mechanical and electrical flaws.

Total Complaints
60
Defect Clusters
7 Categories
Avg Failure Range
4k mi
Est. Repair Cost
$950 – $3,200
Defects & ProblemsSafety Recalls13Owner Complaints60
Switch ProMaster Model Year Complaints
20256 reports202412 reports202381 reports202260 reports2021108 reports202042 reports201957 reports201837 reports20170 reports201670 reports201560 reports201471 reports
NHTSA Defect Subsystem Breakdown

2015 ProMaster Failure Distribution by Vehicle Subsystem

100% Normalized Telemetry
38%26%16%12%
Engine & Powertrain:38%
Electrical & Sensors:26%
Steering & Suspension:16%
Brakes & ABS Hydraulics:12%
Airbags & Body Structure:8%
Clustered Telemetry

Top Defect Complaint Groups (7)

Ranked by NHTSA Frequency
ENGINE & COOLING30 Verified Complaints

Engine Stalling, Oil Consumption & Cooling Defect Reports

Critical Severity

Reported Symptoms: Engine sudden stall / hesitation while driving, Abnormal oil burning / consumption, Check Engine Light (MIL) flashing, Engine overheating / coolant loss

Median Failure Mileage3,790 milesIQR: 2,810 – 13,125 mi
Estimated Repair Cost$950 – $3,200 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
TRANSMISSION & DRIVETRAIN18 Verified Complaints

Transmission Hesitation, Hard Shifting & Slipping Reports

Critical Severity

Reported Symptoms: Hard gear shifts / delayed engagement into Drive/Reverse, Transmission shudder / jerking under acceleration, Transmission slipping between gears

Median Failure Mileage4,500 milesIQR: 3,250 – 21,750 mi
Estimated Repair Cost$1,400 – $3,800 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
ELECTRICAL SYSTEM & BATTERY17 Verified Complaints

Electrical Parasitic Drain, Infotainment & Harness Reports

Critical Severity

Reported Symptoms: Unexplained battery drain after sitting overnight, Infotainment display / instrument cluster blackouts, Accessory malfunction / alternator fault warnings

Median Failure Mileage23,000 milesIQR: 14,000 – 31,500 mi
Estimated Repair Cost$280 – $850 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
BRAKING SYSTEM & ABS12 Verified Complaints

Service Brakes, ABS Actuator & Master Cylinder Reports

Medium Severity

Reported Symptoms: Spongy or hard brake pedal travel, ABS / Brake warning light illuminated, Extended stopping distance / pedal vibration

Median Failure Mileage36,000 milesIQR: 36,000 – 36,000 mi
Estimated Repair Cost$350 – $1,100 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
STEERING & SUSPENSION3 Verified Complaints

Electric Power Steering Assist & Suspension Noise Reports

Low Severity

Reported Symptoms: Sudden loss of electric power steering assist, Steering wheel pull or highway wander, Clunking / knocking noise over bumps

Median Failure Mileage55,000 milesIQR: 35,000 – 75,000 mi
Estimated Repair Cost$450 – $1,400 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
AIRBAGS & SAFETY RESTRAINTS3 Verified Complaints

Airbag Occupant Detection & Inflator Defect Reports

Low Severity

Reported Symptoms: SRS Airbag warning lamp illuminated, Passenger occupant classification sensor failure, Seat belt retractor lockup

Median Failure Mileage55,000 milesIQR: 35,000 – 75,000 mi
Estimated Repair Cost$400 – $1,200 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
FUEL SYSTEM & INJECTION2 Verified Complaints

Fuel Pump Pressure Loss & Fuel Delivery Defect Reports

Low Severity

Reported Symptoms: Sudden loss of propulsion power at highway speeds, Extended engine cranking / failure to restart, Fuel odor near fuel tank / engine bay

Median Failure Mileage2,000 milesIQR: 2,000 – 2,000 mi
Estimated Repair Cost$650 – $1,250 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
Full Reliability Report2015 ProMaster Common ProblemsFederal Safety Recalls2015 ProMaster Recalls (13)All Generation YearsProMaster Multi-Year Hub