NHTSA FEDERAL EVIDENCE AUDITAudited: 2026-08-24

2021 Honda Pilot Common Problems & Defect Telemetry

Authoritative defect intelligence synthesized from 418 verified NHTSA owner complaints, 10 federal safety recalls, and interquartile failure mileage telemetry.

Data Grade: HIGH43 Odometer Verified EntriesMethodology
Executive AI Defect Summary

The 2021 Honda Pilot receives a 4.4/10 MazicBay Reliability Index based on 418 verified NHTSA federal complaints and 10 safety recalls. The primary reported failure mode is Electrical Parasitic Drain, Infotainment & Harness Reports with a median failure point at 60,000 miles (IQR: 28,51893,000 mi). Out-of-warranty repairs benchmark at $280 – $850 .

Honda Pilot PlatformHonda Pilot Series
DLC Port: Under driver steering column

*Representative vehicle platform imagery. Body styling varies across generations.

MazicBay Reliability Index
4.4 / 10

32.2 complaints / 10k sold

NHTSA Owner Complaints
418

Verified US federal records

Safety Severity Grade
Critical Risk

Crash, fire & stall audit

Federal Safety Recalls
10

10 Active / Free Remedies

Switch Pilot Model Year (2014–2025)
Defect Clustering

Top Reported Problem Clusters (7)

Ranked by NHTSA Complaint Frequency
#1 ELECTRICAL SYSTEM & BATTERYCritical Severity84% Match Confidence

Electrical Parasitic Drain, Infotainment & Harness Reports

166
Federal Complaints
Failure Mileage (Median):60,000 milesIQR: 28,51893,000 mi
Estimated Repair Cost:$280 – $850 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Unexplained battery drain after sitting overnight
  • Infotainment display / instrument cluster blackouts
  • Accessory malfunction / alternator fault warnings
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11755752 • Filed: 08/09/2026

My 2021 Honda Pilot Touring intermittently fails to restart after the Auto Idle Stop system shuts off the engine at a stop. This occurs about 10% of the time. When I release the brake, the engine does not restart, creating a risk of being stranded in traffic. I must shift to P...

ODI #11755662 • Filed: 08/08/2026

Ive had about 5 times my car Honda pilot 2021 stall at a stop light, a stop sign. The first it took a minute to go and the light was green. I was honked at and yelled at. It finally kicked on and we went, the next time it went into accessory mode at a stop sign, then into N th...

ODI #11755694 • Filed: 08/08/2026

The vehicle’s driver‑assist and collision‑avoidance systems began failing simultaneously. Multiple warnings appear on the dashboard every time the vehicle is started, and the cruise control system has stopped functioning entirely. Adaptive Cruise Control cannot be disabled, pr...

#2 ENGINE & COOLINGCritical Severity85% Match Confidence

Engine Stalling, Oil Consumption & Cooling Defect Reports

143
Federal Complaints
Failure Mileage (Median):80,500 milesIQR: 55,05091,500 mi
Estimated Repair Cost:$950 – $3,200 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Engine sudden stall / hesitation while driving
  • Abnormal oil burning / consumption
  • Check Engine Light (MIL) flashing
  • Engine overheating / coolant loss
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11757552 • Filed: 08/17/2026Odometer: 77,000 mi

I am reporting a catastrophic engine failure involving my 2021 Honda Pilot equipped with the 3.5L V6 engine. The vehicle has approximately 77,000 miles. The vehicle developed an engine rattling noise followed by complete engine failure and loss of motive power. I had the vehic...

ODI #11756835 • Filed: 08/13/2026Odometer: 89,000 mi

#1 connecting rod bearing failure at 89,000 miles, all oil changes were done timely and properly. Car is very well maintained. While engine is running it has a very loud rod knock coming from bottom of engine. I did some research and it’s the same symptoms and issues as (NHTSA...

ODI #11755752 • Filed: 08/09/2026

My 2021 Honda Pilot Touring intermittently fails to restart after the Auto Idle Stop system shuts off the engine at a stop. This occurs about 10% of the time. When I release the brake, the engine does not restart, creating a risk of being stranded in traffic. I must shift to P...

#3 BRAKING SYSTEM & ABSCritical Severity71% Match Confidence

Service Brakes, ABS Actuator & Master Cylinder Reports

99
Federal Complaints
Failure Mileage (Median):25,935 milesIQR: 21,40932,875 mi
Estimated Repair Cost:$350 – $1,100 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Spongy or hard brake pedal travel
  • ABS / Brake warning light illuminated
  • Extended stopping distance / pedal vibration
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11755752 • Filed: 08/09/2026

My 2021 Honda Pilot Touring intermittently fails to restart after the Auto Idle Stop system shuts off the engine at a stop. This occurs about 10% of the time. When I release the brake, the engine does not restart, creating a risk of being stranded in traffic. I must shift to P...

ODI #11750252 • Filed: 07/14/2026

With auto stop enabled, was the first car at a stop light. What happens next may be out of order - apologies. Light turned green and I pressed the gas and car shut off. I went to restart the car and a dashboard notification appeared saying to put car in N ? So I did and presse...

ODI #11746811 • Filed: 06/26/2026

This is the major safety issue while driving with my family on a highway. Keyless control unit is failing when car stops. While on a highway, all the lights on the dashboard start flickering, alarm went off brake system got locked. I need to pull over, stop the car and restart...

#4 TRANSMISSION & DRIVETRAINCritical Severity73% Match Confidence

Transmission Hesitation, Hard Shifting & Slipping Reports

62
Federal Complaints
Failure Mileage (Median):72,000 milesIQR: 55,05091,500 mi
Estimated Repair Cost:$1,400 – $3,800 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Hard gear shifts / delayed engagement into Drive/Reverse
  • Transmission shudder / jerking under acceleration
  • Transmission slipping between gears
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11755752 • Filed: 08/09/2026

My 2021 Honda Pilot Touring intermittently fails to restart after the Auto Idle Stop system shuts off the engine at a stop. This occurs about 10% of the time. When I release the brake, the engine does not restart, creating a risk of being stranded in traffic. I must shift to P...

ODI #11750794 • Filed: 07/16/2026

The car shut off and put itself in neutral in the middle of the road. It seemed that the automatic shutoff glitched and caused the car to shift to neutral. We had to shut it off then start it back. It didn’t start right up. We had to try a couple of times. It was very scary be...

ODI #11750252 • Filed: 07/14/2026

With auto stop enabled, was the first car at a stop light. What happens next may be out of order - apologies. Light turned green and I pressed the gas and car shut off. I went to restart the car and a dashboard notification appeared saying to put car in N ? So I did and presse...

#5 STEERING & SUSPENSIONCritical Severity65% Match Confidence

Electric Power Steering Assist & Suspension Noise Reports

51
Federal Complaints
Failure Mileage (Median):20,028 milesIQR: 9,20938,000 mi
Estimated Repair Cost:$450 – $1,400 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Sudden loss of electric power steering assist
  • Steering wheel pull or highway wander
  • Clunking / knocking noise over bumps
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11750936 • Filed: 07/16/2026

The contact owns a 2021 Honda Pilot. The contact stated that at all times during the use of the vehicle, the infotainment display system goes blank. The contact also noticed a popping and crackling noise coming from the audio speakers. The contact referenced NHTSA Campaign Num...

ODI #11738631 • Filed: 05/18/2026Odometer: 38,000 mi

Steering rack and pinion worn with approx 38,000 miles. Dealerships (2) advised the” clunking” was “normal” on the model. Another dealership advised it was more likely the CV-axles worn. Took to two independent garages who advised steering rack was bad. I advised them the deal...

ODI #11730727 • Filed: 04/13/2026

When driving.car I hear crackling noice. I did research it has to do with electrical wiring under the dash. It effects all information on the display screen can not access maps direction phone calls won't work,effect radio from working,causes panel lights not to work heater & ...

#6 AIRBAGS & SAFETY RESTRAINTSCritical Severity86% Match Confidence

Airbag Occupant Detection & Inflator Defect Reports

35
Federal Complaints
Failure Mileage (Median):27,105 milesIQR: 18,15736,052 mi
Estimated Repair Cost:$400 – $1,200 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • SRS Airbag warning lamp illuminated
  • Passenger occupant classification sensor failure
  • Seat belt retractor lockup
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11728656 • Filed: 04/01/2026

My wife was driving at about 40mph and hit a curb while driving straight. The car’s swerved and hit the front right and right rear tire with the curb. The right side curtain airbag deployed. This vehicle was taken to the Honda dealership a few months ago to address the exact s...

ODI #11725688 • Filed: 03/19/2026

I am submitting this letter as an official complaint regarding a potential safety defect involving the airbag system in my 2021 Honda Pilot. I was involved in a motor vehicle accident on February 3, 2026 in Atlanta, GA. The collision was a direct frontal impact with another ve...

ODI #11713859 • Filed: 01/28/2026

The contact owns a 2021 Honda Pilot. The contact stated that while the engine was idling and with the gear shifter in the park position, the contact reached into the vehicle from the front driver's door, and suddenly the vehicle began to slowly roll backwards. The contact was ...

#7 FUEL SYSTEM & INJECTIONMedium Severity65% Match Confidence

Fuel Pump Pressure Loss & Fuel Delivery Defect Reports

5
Federal Complaints
Failure Mileage (Median):77,000 milesIQR: 77,00077,000 mi
Estimated Repair Cost:$650 – $1,250 MazicBay Repair Intelligence Model
Recall Status:Out-of-Pocket / TSB RemedyNHTSA Campaign Audit
Reported Defect Symptoms
  • Sudden loss of propulsion power at highway speeds
  • Extended engine cranking / failure to restart
  • Fuel odor near fuel tank / engine bay
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11757552 • Filed: 08/17/2026Odometer: 77,000 mi

I am reporting a catastrophic engine failure involving my 2021 Honda Pilot equipped with the 3.5L V6 engine. The vehicle has approximately 77,000 miles. The vehicle developed an engine rattling noise followed by complete engine failure and loss of motive power. I had the vehic...

ODI #11714935 • Filed: 02/02/2026

I believe I have a fuel pump issue. My car has stalled on multiple occasions while trying to pull out of my driveway. There is at least a quarter tank of gas. I have had to get gas in a gas can and add it to the tank and then it would start. I now make sure I always have at le...

ODI #11687674 • Filed: 09/16/2025

On the afternoon of Friday, August 29, 2025 while driving the Honda Pilot on a US Highway, the "Check Engine" light came on and the vehicle immediately experience a decrease in speed. Top speed on the highway suddenly became approximately 25 MPH and the Pilot became sluggish a...

Safety Enforcement

Official NHTSA Safety Recalls (10)

100% Free Dealer Repair
NHTSA Campaign #20V440000Reported: 28/07/2020

ELECTRICAL SYSTEM:SOFTWARE

Summary: Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Safety Consequence: A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Manufacturer Remedy: Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.
NHTSA Campaign #20V439000Reported: 28/07/2020

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Summary: Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."

Safety Consequence: Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.
Manufacturer Remedy: Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.
NHTSA Campaign #20V725000Reported: 20/11/2020

TIRES

Summary: American Honda Motor Co. (Honda) is recalling certain 2021 Pilot vehicles equipped with Continental CrossContact LX Sport 245/50R20 102 H tires with DOT serial number A376 D3K9 2920 and mold numbers S-421920 and S-421921. The tires may have been cured for a time beyond the specification limits.

Safety Consequence: Over-cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash or injury.
Manufacturer Remedy: Honda will notify owners, and dealers will inspect all four tires and replace the tires that have the affected DOT serial number and mold number, free of charge. The recall began January 11, 2021. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is U8Y.
NHTSA Campaign #23V174000Reported: 16/03/2023

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

Summary: Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Safety Consequence: Detached mirror glass can reduce driver visibility, increasing the risk of a crash.
Manufacturer Remedy: Dealers will replace both left and right side-view mirrors, free of charge. Owner letters were mailed January 17, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is FE5.
NHTSA Campaign #23V431000Reported: 15/06/2023

BACK OVER PREVENTION:DISPLAY FUNCTION

Summary: Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Safety Consequence: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Manufacturer Remedy: Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.
NHTSA Campaign #23V458000Reported: 29/06/2023

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER

Summary: Honda (American Honda Motor Co.) is recalling certain 2020-2021 Civic, 2020-2023 Ridgeline, 2021-2023 Passport, 2021-2022 Pilot, and 2020 Acura MDX vehicles. The tie rod fastener that connects the brake booster and the brake master cylinder may have been improperly assembled during manufacturing, which can cause the brake master cylinder to separate from the booster assembly.

Safety Consequence: Brake master cylinder separation can cause a loss of brake function and increase the risk of a crash.
Manufacturer Remedy: Dealers will inspect and repair the brake booster assembly as necessary, free of charge. Owner notification letters were mailed August 7, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are VEU, AEV, and ZET.
NHTSA Campaign #24V064000Reported: 01/02/2024

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

Summary: Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.

Safety Consequence: An air bag that deploys unintentionally during a crash can increase the risk of injury.
Manufacturer Remedy: Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.
NHTSA Campaign #23V858000Reported: 18/12/2023

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Summary: Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.

Safety Consequence: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Manufacturer Remedy: Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
NHTSA Campaign #26V332000Reported: 21/05/2026

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

Summary: Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.

Safety Consequence: Air bags that deploy unintentionally during a crash increase the risk of injury.
Manufacturer Remedy: Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.
NHTSA Campaign #26V365000Reported: 04/06/2026

STRUCTURE:FRAME AND MEMBERS

Summary: American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.

Safety Consequence: Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.
Manufacturer Remedy: Dealers will inspect the rear subframe and install a rear subframe reinforcement kit and, as necessary, repair or replace the rear subframe components, free of charge. Interim letters notifying owners of the safety risk were mailed July 27, 2026. Additional letters will be sent once the final remedy is available, anticipated in the fall of 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are AOU and AOT. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning June 10, 2026.

Pre-Purchase Inspection Checklist for 2021 Honda Pilot

Before purchasing a used 2021 Honda Pilot, perform the following targeted inspections based on reported federal defect patterns:

1. Cold Start & Idle Diagnostics

Scan the OBD-II port under the dash for pending freeze-frame codes (e.g. P0300 misfires, P0087 fuel rail pressure, P0420 catalytic efficiency).

2. Transmission Shift Quality Audit

Test vehicle at low-speed stop-and-go and highway merges. Check for delayed reverse engagement or gear shift shudder between 2nd and 3rd gears.

3. Federal Recall Completion Check

Verify that all 10 NHTSA safety recall campaigns have been performed by an authorized dealership using the VIN.

4. Electrical & Infotainment Drain Check

Ensure the instrument cluster, center screen, and auxiliary charging ports operate with stable 12.0V–14.4V alternator voltage.

Frequently Answered Questions

Defect & Reliability Q&A: 2021 Honda Pilot

Is the 2021 Honda Pilot a reliable used car?

The 2021 Honda Pilot earns a 4.4/10 MazicBay Reliability Index based on 418 federal owner reports. Vehicles maintained under factory service schedules exhibit strong longevity past 150,000 miles.

What is the most frequent defect reported on the 2021 Honda Pilot?

The leading complaint category is Electrical Parasitic Drain, Infotainment & Harness Reports, with a median failure point around 60,000 miles (IQR: 28,51893,000 mi).

Are there free recall repairs available for the 2021 Honda Pilot?

Yes, the NHTSA records 10 safety recall campaign(s) for this model year. All safety recalls are performed 100% free of charge by authorized franchise dealerships regardless of vehicle warranty status.