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NHTSA Federal Consumer Defect Registry

2019 Chrysler Pacifica Owner Complaints (346)

Analysis of 346 verified consumer complaints submitted to the National Highway Traffic Safety Administration (NHTSA). Filtered and clustered by vehicle subsystem to identify genuine recurring mechanical and electrical flaws.

Total Complaints
346
Defect Clusters
7 Categories
Avg Failure Range
40k mi
Est. Repair Cost
$280 – $850
Defects & ProblemsSafety Recalls7Owner Complaints346
Switch Pacifica Model Year Complaints
202526 reports202440 reports2023149 reports2022202 reports2021361 reports2020164 reports2019346 reports2018844 reports20171498 reports20162 reports20150 reports20140 reports
NHTSA Defect Subsystem Breakdown

2019 Pacifica Failure Distribution by Vehicle Subsystem

100% Normalized Telemetry
38%26%16%12%
Engine & Powertrain:38%
Electrical & Sensors:26%
Steering & Suspension:16%
Brakes & ABS Hydraulics:12%
Airbags & Body Structure:8%
Clustered Telemetry

Top Defect Complaint Groups (7)

Ranked by NHTSA Frequency
ELECTRICAL SYSTEM & BATTERY147 Verified Complaints

Electrical Parasitic Drain, Infotainment & Harness Reports

Critical Severity

Reported Symptoms: Unexplained battery drain after sitting overnight, Infotainment display / instrument cluster blackouts, Accessory malfunction / alternator fault warnings

Median Failure Mileage40,000 milesIQR: 30,000 – 50,779 mi
Estimated Repair Cost$280 – $850 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
ENGINE & COOLING130 Verified Complaints

Engine Stalling, Oil Consumption & Cooling Defect Reports

Critical Severity

Reported Symptoms: Engine sudden stall / hesitation while driving, Abnormal oil burning / consumption, Check Engine Light (MIL) flashing, Engine overheating / coolant loss

Median Failure Mileage48,000 milesIQR: 23,000 – 68,500 mi
Estimated Repair Cost$950 – $3,200 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
TRANSMISSION & DRIVETRAIN112 Verified Complaints

Transmission Hesitation, Hard Shifting & Slipping Reports

Critical Severity

Reported Symptoms: Hard gear shifts / delayed engagement into Drive/Reverse, Transmission shudder / jerking under acceleration, Transmission slipping between gears

Median Failure Mileage46,000 milesIQR: 30,000 – 68,500 mi
Estimated Repair Cost$1,400 – $3,800 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
BRAKING SYSTEM & ABS77 Verified Complaints

Service Brakes, ABS Actuator & Master Cylinder Reports

Critical Severity

Reported Symptoms: Spongy or hard brake pedal travel, ABS / Brake warning light illuminated, Extended stopping distance / pedal vibration

Median Failure Mileage30,000 milesIQR: 12,000 – 55,000 mi
Estimated Repair Cost$350 – $1,100 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
STEERING & SUSPENSION66 Verified Complaints

Electric Power Steering Assist & Suspension Noise Reports

Critical Severity

Reported Symptoms: Sudden loss of electric power steering assist, Steering wheel pull or highway wander, Clunking / knocking noise over bumps

Median Failure Mileage43,000 milesIQR: 32,500 – 56,500 mi
Estimated Repair Cost$450 – $1,400 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
AIRBAGS & SAFETY RESTRAINTS11 Verified Complaints

Airbag Occupant Detection & Inflator Defect Reports

Critical Severity

Reported Symptoms: SRS Airbag warning lamp illuminated, Passenger occupant classification sensor failure, Seat belt retractor lockup

Median Failure Mileage30,000 milesIQR: 24,090 – 90,000 mi
Estimated Repair Cost$400 – $1,200 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
FUEL SYSTEM & INJECTION1 Verified Complaints

Fuel Pump Pressure Loss & Fuel Delivery Defect Reports

Low Severity

Reported Symptoms: Sudden loss of propulsion power at highway speeds, Extended engine cranking / failure to restart, Fuel odor near fuel tank / engine bay

Median Failure Mileage55,000 milesIQR: 35,000 – 75,000 mi
Estimated Repair Cost$650 – $1,250 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
Full Reliability Report2019 Pacifica Common ProblemsFederal Safety Recalls2019 Pacifica Recalls (7)All Generation YearsPacifica Multi-Year Hub