NHTSA FEDERAL EVIDENCE AUDITAudited: 2026-08-24

2020 BMW X5 Common Problems & Defect Telemetry

Authoritative defect intelligence synthesized from 103 verified NHTSA owner complaints, 11 federal safety recalls, and interquartile failure mileage telemetry.

Data Grade: HIGH9 Odometer Verified EntriesMethodology
Executive AI Defect Summary

The 2020 BMW X5 receives a 5/10 MazicBay Reliability Index based on 103 verified NHTSA federal complaints and 11 safety recalls. The primary reported failure mode is Engine Stalling, Oil Consumption & Cooling Defect Reports with a median failure point at 35,000 miles (IQR: 35,00035,000 mi). Out-of-warranty repairs benchmark at $950 – $3,200 .

BMW X5 PlatformBMW X5 Series
DLC Port: Driver footwell beside brake pedal behind access door

*Representative vehicle platform imagery. Body styling varies across generations.

MazicBay Reliability Index
5 / 10

14.7 complaints / 10k sold

NHTSA Owner Complaints
103

Verified US federal records

Safety Severity Grade
Critical Risk

Crash, fire & stall audit

Federal Safety Recalls
11

11 Active / Free Remedies

Switch X5 Model Year (2014–2025)
Defect Clustering

Top Reported Problem Clusters (7)

Ranked by NHTSA Complaint Frequency
#1 ENGINE & COOLINGCritical Severity86% Match Confidence

Engine Stalling, Oil Consumption & Cooling Defect Reports

50
Federal Complaints
Failure Mileage (Median):35,000 milesIQR: 35,00035,000 mi
Estimated Repair Cost:$950 – $3,200 MazicBay Repair Intelligence Model
Recall Status:Out-of-Pocket / TSB RemedyNHTSA Campaign Audit
Reported Defect Symptoms
  • Engine sudden stall / hesitation while driving
  • Abnormal oil burning / consumption
  • Check Engine Light (MIL) flashing
  • Engine overheating / coolant loss
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11754552 • Filed: 08/03/2026

My 2019 BMW X5 (G05) equipped with the B58 Technical Update (B58TU) engine has experienced a failure / is showing early signs of failure of the engine oil pump assembly.Beginning with the B58TU engine, BMW utilized a variable-displacement oil pump that contains a thermoplastic...

ODI #11751677 • Filed: 07/20/2026

It’s a common issue between 2019-2020 where the oil pump which came from factory has plastic impellers which crack/disintegrate causing catastrophic failure to the engine disabling the vehicle the only warning signs before this happens is you cant read oil level and or the car...

ODI #11750271 • Filed: 07/14/2026

Low oil pressure light came on during interstate drive. Later analysis at dealership revealed this is related to faulty oil pump with plastic parts in B58 engine.

#2 ELECTRICAL SYSTEM & BATTERYCritical Severity85% Match Confidence

Electrical Parasitic Drain, Infotainment & Harness Reports

47
Federal Complaints
Failure Mileage (Median):50,000 milesIQR: 42,50050,125 mi
Estimated Repair Cost:$280 – $850 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Unexplained battery drain after sitting overnight
  • Infotainment display / instrument cluster blackouts
  • Accessory malfunction / alternator fault warnings
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11754552 • Filed: 08/03/2026

My 2019 BMW X5 (G05) equipped with the B58 Technical Update (B58TU) engine has experienced a failure / is showing early signs of failure of the engine oil pump assembly.Beginning with the B58TU engine, BMW utilized a variable-displacement oil pump that contains a thermoplastic...

ODI #11749940 • Filed: 07/13/2026

I replaced my starter prior to a recall that was issued. After the recall, I submitted a claim for reimbursement and the check was issued. Bmw of North American has not updated the recall information associated with my vin. I am this unable to list my vehicle on any rental pla...

ODI #11743022 • Filed: 06/09/2026

The contact owns a 2020 BMW X5. The contact received notification of NHTSA Campaign Number: 25V644000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a r...

#3 TRANSMISSION & DRIVETRAINCritical Severity85% Match Confidence

Transmission Hesitation, Hard Shifting & Slipping Reports

19
Federal Complaints
Failure Mileage (Median):20,000 milesIQR: 12,50027,500 mi
Estimated Repair Cost:$1,400 – $3,800 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Hard gear shifts / delayed engagement into Drive/Reverse
  • Transmission shudder / jerking under acceleration
  • Transmission slipping between gears
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11751677 • Filed: 07/20/2026

It’s a common issue between 2019-2020 where the oil pump which came from factory has plastic impellers which crack/disintegrate causing catastrophic failure to the engine disabling the vehicle the only warning signs before this happens is you cant read oil level and or the car...

ODI #11739764 • Filed: 05/24/2026

I own a 2019 BMW X5 xDrive40i with the B58 3.0L turbocharged inline-six engine. While driving in Minnesota, the vehicle suddenly displayed an urgent warning stating “oil pressure too low” and instructed me to stop the engine. This occurred while the vehicle was being operated ...

ODI #11739184 • Filed: 05/21/2026

Front Differential input bearing failure. Sudden jerking that almost causes loss of control. This poses a safety risk. This seems to be a know problem for the 2020 BMW X5 M50i No warning lights and I did not experience hearing any sounds as other have reported.

#4 AIRBAGS & SAFETY RESTRAINTSCritical Severity72% Match Confidence

Airbag Occupant Detection & Inflator Defect Reports

13
Federal Complaints
Failure Mileage (Median):55,000 milesIQR: 35,00075,000 mi
Estimated Repair Cost:$400 – $1,200 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • SRS Airbag warning lamp illuminated
  • Passenger occupant classification sensor failure
  • Seat belt retractor lockup
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11722345 • Filed: 03/05/2026

While driving through west Los Angeles, the vehicle suddenly began emitting white smoke from the engine compartment. There were no prior warning lights, messages, or symptoms indicating a problem. The smoke quickly intensified and turned dark. Thick smoke filled the air, and t...

ODI #11721121 • Filed: 02/28/2026

I am submitting this correspondence as a formal notification of a potential safety-related defect affecting BMW vehicles equipped with the B58 Technical Update (B58TU) engine platform, most commonly model years 2019–2021. The purpose of this communication is to request immedia...

ODI #11721149 • Filed: 02/28/2026

I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component respon...

#5 STEERING & SUSPENSIONCritical Severity65% Match Confidence

Electric Power Steering Assist & Suspension Noise Reports

12
Federal Complaints
Failure Mileage (Median):18,844 milesIQR: 11,92225,766 mi
Estimated Repair Cost:$450 – $1,400 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Sudden loss of electric power steering assist
  • Steering wheel pull or highway wander
  • Clunking / knocking noise over bumps
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11751677 • Filed: 07/20/2026

It’s a common issue between 2019-2020 where the oil pump which came from factory has plastic impellers which crack/disintegrate causing catastrophic failure to the engine disabling the vehicle the only warning signs before this happens is you cant read oil level and or the car...

ODI #11749436 • Filed: 07/09/2026

Hello, my front differential recently failed on my BMW. based on some research, this appears to be a manufacturing defect that BMW isn't covering affecting many owners of this car.

ODI #11734724 • Filed: 04/30/2026

Plastic oil pump cracking problem is apparently known to BMW, but they haven’t recalled these defective oil pumps leading to engine failure.

#6 BRAKING SYSTEM & ABSCritical Severity73% Match Confidence

Service Brakes, ABS Actuator & Master Cylinder Reports

10
Federal Complaints
Failure Mileage (Median):5,000 milesIQR: 5,0005,000 mi
Estimated Repair Cost:$350 – $1,100 MazicBay Repair Intelligence Model
Recall Status:Under Investigation / Recall AuditNHTSA Campaign Audit
Reported Defect Symptoms
  • Spongy or hard brake pedal travel
  • ABS / Brake warning light illuminated
  • Extended stopping distance / pedal vibration
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (3)
ODI #11721121 • Filed: 02/28/2026

I am submitting this correspondence as a formal notification of a potential safety-related defect affecting BMW vehicles equipped with the B58 Technical Update (B58TU) engine platform, most commonly model years 2019–2021. The purpose of this communication is to request immedia...

ODI #11645245 • Filed: 02/27/2025

2020 BMX X5 xDrive40i experienced recall issue 24V-104. Year of vehicle is not included in recall 24V-104. I did not receive a notice of recall issue 24V-104. This recall should be extended to additional Years of this model of vehicle. Was driving in traffic on a state highway...

ODI #11644387 • Filed: 02/23/2025

A few months ago there was a recall on my car (some problem with starter engine) and after few month I started the engine by pressing the brake pedal and pressing the start button. But the engine did not start, I saw smoke from under the hood, then I opened the hood and saw fi...

#7 FUEL SYSTEM & INJECTIONLow Severity65% Match Confidence

Fuel Pump Pressure Loss & Fuel Delivery Defect Reports

1
Federal Complaints
Failure Mileage (Median):55,000 milesIQR: 35,00075,000 mi
Estimated Repair Cost:$650 – $1,250 MazicBay Repair Intelligence Model
Recall Status:Out-of-Pocket / TSB RemedyNHTSA Campaign Audit
Reported Defect Symptoms
  • Sudden loss of propulsion power at highway speeds
  • Extended engine cranking / failure to restart
  • Fuel odor near fuel tank / engine bay
Potentially Associated OBD-II Codes

Correlated via MazicBay Diagnostic Engine (not NHTSA verified fact).

Sample Verified NHTSA Evidence Records (1)
ODI #11667994 • Filed: 06/19/2025

Fuel pump failure. Resulted in car losing speed and power and car coming to a halt. Car went into park. Had to be towed from the road but the car had to be dragged onto the flatbed due to no parking selector release accessible from the side of the road. Resulting in total dest...

Safety Enforcement

Official NHTSA Safety Recalls (11)

100% Free Dealer Repair
NHTSA Campaign #19V631000Reported: 28/08/2019

STEERING:RACK AND PINION:RACK

Summary: BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive40i, X5 xDrive40i, X5 M50i, X7 xDrive40i and X7 M50i vehicles. The steering rack pinion teeth may break under load, resulting in a loss of steering control.

Safety Consequence: A loss of steering control increases risk of a crash.
Manufacturer Remedy: BMW will notify owners, and dealers will replace the steering rack, free of charge. The recall began August 21, 2019. Owners may contact BMW customer service at 1-800-525-7417.
NHTSA Campaign #21V096000Reported: 19/02/2021

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Summary: BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Safety Consequence: If the driver relies on only the rearview camera image, the missing or reduced rearview image view can increase the risk of a crash or injury.
Manufacturer Remedy: BMW will notify owners, and dealers will inspect the rearview camera software and update it if necessary, free of charge. The recall began April 16, 2021. Owners may contact BMW customer service at 1-800-525-7417.
NHTSA Campaign #19V684000Reported: 27/09/2019

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Summary: BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Safety Consequence: The lack of an image in the back-up camera display increases the risk of a crash.
Manufacturer Remedy: BMW will notify owners, and dealers will update the back-up camera software, free of charge. The recall began November 8, 2019. Owners may contact BMW customer service at 1-800-525-7417 or Rolls-Royce at 1-877-877-3735. Toyota owners may contact Toyota customer service at 1-888-270-9371.
NHTSA Campaign #20V434000Reported: 28/07/2020

STEERING

Summary: BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.

Safety Consequence: A loose bearing plate can affect the vehicle's handling and control, increasing the risk of a crash.
Manufacturer Remedy: BMW will notify owners, and dealers will inspect the steering column shaft bearing plate and properly attach or replace it, as necessary, free of charge. BMW telephoned owners and all of the vehicles have been remedied. No owner notification letter is necessary. Please contact BMW customer service at 1-800-525-7417.
NHTSA Campaign #20V528000Reported: 01/09/2020

EXTERIOR LIGHTING:HEADLIGHTS

Summary: BMW of North America, LLC (BMW) is recalling certain 2020-2021 X5 sDrive40i, xDrive40i, xDrive50i, X5 M50i, X5M, X6 sDrive40i, xDrive40i, X6 M50i, X6M, X7 M50i and 2021 X5 xDrive45e vehicles. The headlamps may allow a blue light to illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Safety Consequence: Oncoming drivers may be confused by the blue light of approaching vehicles, which could potentially increase the risk of a crash.
Manufacturer Remedy: BMW will notify owners, and dealers will inspect the headlamps and, if necessary, replace them, free of charge. The recall began October 30, 2020. Owners may contact BMW customer service at 1-800-525-7417.
NHTSA Campaign #21V062000Reported: 10/02/2021

SERVICE BRAKES, HYDRAULIC

Summary: BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.

Safety Consequence: A loss of ABS and a reduction in braking assistance can increase the risk of a crash.
Manufacturer Remedy: BMW will notify owners, and dealers will replace the integrated brake system, free of charge. Owner notification letters were mailed on May 25, 2021. Owners may contact BMW customer service at 1-800-525-7417.
NHTSA Campaign #20V465000Reported: 07/08/2020

POWER TRAIN:AUTOMATIC TRANSMISSION

Summary: BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive 40i, X5 xDrive 40i and one X7 xDrive 40i vehicle. The starter motor may have an extra bolt that could potentially fall into the transmission housing and cause an engine stall.

Safety Consequence: An engine stall increases the risk of a crash.
Manufacturer Remedy: BMW will notify owners, and dealers will inspect the starter motor for the extra bolt, removing it if necessary. Dealers will also inspect the starter for damage, and check if the bolt has fallen into the transmission housing, replacing any damaged parts as necessary. All repairs will be performed free of charge. The recall began on October 2, 2020. Owners may contact BMW customer service at 1-800-525-7417.
NHTSA Campaign #20V678000Reported: 04/11/2020

SUSPENSION:FRONT:CONTROL ARM

Summary: BMW of North America, LLC (BMW) is recalling certain 2020 X5 sDrive40i, xDrive40i, X5 M50i, X5M, X7 xDrive40i, X7 M50i, X6 xDrive40i, X6 M50i and X6M vehicles and 2021 X5 xDrive45e vehicles. The weld between the front axle support and the right front control arm bearing bracket may separate.

Safety Consequence: If the weld between the front axle support and the right front control arm bearing bracket separates, vehicle handling and control may be affected, increasing the risk of a crash.
Manufacturer Remedy: BMW will notify owners, and dealers will replace the front axle support, free of charge. The recall began December 18, 2020. Owners may contact BMW customer service at 1-800-525-7417.
NHTSA Campaign #22V267000Reported: 20/04/2022

VISIBILITY:SUN/MOON ROOF ASSEMBLY

Summary: BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."

Safety Consequence: A sunroof that closes without the key fob present inside the vehicle can increase the risk of injury.
Manufacturer Remedy: Dealers will reprogram the roof function control unit, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact BMW customer service at 1-800-525-7417.
NHTSA Campaign #24V576000Reported: 01/08/2024

ELECTRICAL SYSTEM:STARTER ASSEMBLY

Summary: BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.

Safety Consequence: A starter motor that overheats can ignite nearby combustible material in the engine compartment, increasing the risk of a fire.
Manufacturer Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed September 27, 2024. Owners may contact BMW customer service at 1-800-525-7417.
NHTSA Campaign #25V644000Reported: 25/09/2025

ELECTRICAL SYSTEM:STARTER ASSEMBLY

Summary: BMW of North America, LLC (BMW) is recalling certain 2020 340I, X6, 2020-2025 840I, 2020-2022 740LI, 2019-2020 X7, and X5 vehicles. After repeated attempts, the starter motor may overheat from an electrical overload.

Safety Consequence: An overheated starter motor can ignite nearby combustible material in the engine compartment, increasing the risk of a fire.
Manufacturer Remedy: Dealers will replace the engine starter, free of charge. This recall includes vehicles repaired under recall 24V576 and those owners will need to have their vehicle repaired again. Owner notification letters were mailed February 9, 2026. Owners may contact BMW customer service at 1-800-525-7417. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov November 17, 2025.

Pre-Purchase Inspection Checklist for 2020 BMW X5

Before purchasing a used 2020 BMW X5, perform the following targeted inspections based on reported federal defect patterns:

1. Cold Start & Idle Diagnostics

Scan the OBD-II port under the dash for pending freeze-frame codes (e.g. P0300 misfires, P0087 fuel rail pressure, P0420 catalytic efficiency).

2. Transmission Shift Quality Audit

Test vehicle at low-speed stop-and-go and highway merges. Check for delayed reverse engagement or gear shift shudder between 2nd and 3rd gears.

3. Federal Recall Completion Check

Verify that all 11 NHTSA safety recall campaigns have been performed by an authorized dealership using the VIN.

4. Electrical & Infotainment Drain Check

Ensure the instrument cluster, center screen, and auxiliary charging ports operate with stable 12.0V–14.4V alternator voltage.

Frequently Answered Questions

Defect & Reliability Q&A: 2020 BMW X5

Is the 2020 BMW X5 a reliable used car?

The 2020 BMW X5 earns a 5/10 MazicBay Reliability Index based on 103 federal owner reports. Vehicles maintained under factory service schedules exhibit strong longevity past 150,000 miles.

What is the most frequent defect reported on the 2020 BMW X5?

The leading complaint category is Engine Stalling, Oil Consumption & Cooling Defect Reports, with a median failure point around 35,000 miles (IQR: 35,00035,000 mi).

Are there free recall repairs available for the 2020 BMW X5?

Yes, the NHTSA records 11 safety recall campaign(s) for this model year. All safety recalls are performed 100% free of charge by authorized franchise dealerships regardless of vehicle warranty status.